Oracle CRM On Demand Desktop Administration Guide > How Oracle CRM On Demand Desktop Synchronizes Data > How Oracle CRM On Demand Desktop Handles a Conflict During Synchronization >

How Oracle CRM On Demand Desktop Handles a Synchronization Conflict

During synchronization, Oracle CRM On Demand Desktop checks for any synchronization conflicts. A conflict occurs when:

• An item has been changed in both Oracle CRM On Demand Desktop and Oracle CRM On Demand since the last synchronization session.
• An item has been deleted in Oracle CRM On Demand Desktop and changed in Oracle CRM On Demand. If a conflict has occurred when an item is deleted in one application and changed in the other, then Oracle CRM On Demand Desktop does not select individual fields during synchronization. Either all fields are restored, or the record is deleted.

When a conflict occurs, a message and a Collisions Detected icon are displayed above the Oracle CRM On Demand Desktop icon in your system tray. Oracle CRM On Demand Desktop prompts you to open the Control Panel to resolve any conflicts.