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Deleting Shared AddressesWhen deleting a top-level shared address record, Oracle CRM On Demand removes all denormalized fields to the associated account, contact, dealer or partner records. NOTE: If you delete a shared address, then it is deleted from all records in which it is shared, that is, account, contact, dealer, and partner records. However, it is not deleted from any associated call activity records. For example, if the shared address is included as part of the associated contact in a contact call, then deleting the shared address does not remove the address from the contact call. However, it is removed from the contact record. Example of the Removal of Denormalized Fields When Deleting a Shared AddressConsider the following example, where the top-level shared address is 550 Walnut Lane, Swarthmore PA 19050, USA. Two accounts and eight contacts are using this shared address. One account has the address listed as the billing address, while the other account has it listed as the shipping address. Five of the eight contacts have this address as their primary address. When the shared address is deleted, Oracle CRM On Demand does the following:
Considerations for Restoring a Deleted Shared AddressIf you restore a deleted address, you must update the Billing and Shipping settings because when Oracle CRM On Demand restores the address record, it does not restore the address settings to the original values. You must readjust these values to avoid the creation of erroneous data. For example, consider the following:
NOTE: You cannot have more than one billing or shipping address in an account, dealer, or partner record, so you must readjust the Billing and Shipping settings in this situation when an address is restored. This also applies to the Primary setting for restored contact addresses. For more general information about deleting and restoring records, see Deleting and Restoring Records. To delete a shared address
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Published 7/6/2017 | Copyright © 2005, 2017, Oracle. All rights reserved. Legal Notices. |