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Call Activity Historical Analytics Subject Area

Availability

This subject area is available in all editions of Oracle CRM On Demand.

Business Purpose

The Call Activity History subject area enables sales managers and sales representatives to analyze call activity data by account, contact, activity, owner, product, product category, and date. Unlike the Activity History subject area, the Call Activity History subject area’s metrics are based on the Life Sciences record types related to the activity including: Products Detailed, Samples Dropped,Sample Requests, Sample Request Items, and Promotional Items Dropped. This means that activities that do not have records for one or more of these related child record types cannot be reported on using this subject area.

You can use the Product Category dimension to summarize call activity metrics for different levels of a product hierarchy, such as brand, submarket, and market.

Relationship Type

Simple

Optimized Custom Fields for V3 Analytics only

This subject area has custom fields that are optimized to reduce the query time when they are used in filters. Optimized custom fields are in folders where the name ends with Optimized Custom Fields or Optimized Custom Metrics, such as Account Optimized Custom Fields and Opportunity Optimized Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT, or NUM, are available as metrics in the optimized custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area.

The following record types have optimized custom fields and metrics coverage in Oracle CRM On Demand and one or more of these record types might be present as dimensions or facts in this subject area:

Record Type

Oracle CRM On Demand Coverage

Account

All optimized fields

Activity

All optimized fields

Assessment

All optimized fields

Campaign

All optimized fields

Contact

All optimized fields

Custom Objects

All optimized fields in CO1 - CO9

Lead

All optimized fields

Opportunity

All optimized fields

Opportunity Team

First five optimized fields of each type

Product

All optimized fields

Revenue

All optimized fields

Service Request

All optimized fields

Dette emneområde indeholder felter, der er optimeret med henblik på at reducere forespørgselstiden, når de bruges i filtre. Optimerede felter slutter med ordene Kode eller UTC. Dimensionen Konto har f.eks. feltet Kontotype. Der er også et felt af typen Kode for kontotype, som er den optimerede version af feltet Kontotype. På lignende vis er der et felt af typen Indekseret dato UTC, som er den optimerede version af feltet Indekseret dato. Brug af det optimerede felt i filteret genererer hurtigere forespørgsler. Denne metode er hurtigere end ved brug af standardfeltet. Se Brug af optimerede filtreringsfelter for at få oplysninger om brug af optimerede filtreringsfelter. Følgende dimensioner i dette emneområde har optimerede filtreringsfelter:

  • Campaign

Dimensions

This subject area has the following dimensions:

  • Account
  • Contact
  • Call Activity
  • Campaign
  • Contact
  • Date
  • Opportunity
  • Owned By user
  • Product
  • Product Category
  • Products Detailed
  • Sample Request
  • Samples Dropped

Metrics

The complete list of metrics for this subject area is as follows:

  • Call Activity Metrics
    • Products Detailed Custom Metrics
      • Indexed Currency
      • Indexed Number
      • Average (Avg) Indexed Currency
      • Average (Avg) Indexed Number
    • Sample Request Custom Metrics
    • Samples Dropped Custom Metrics
      • Indexed Currency
      • Indexed Number
      • Average (Avg) Indexed Currency
      • Average (Avg) Indexed Number
    • Number (#) of Accounts
    • Number (#) of Call Activities
    • Number (#) of Call Details by Product
    • Number (#) of Call Products Detailed
    • Number (#) of Call Promotional Items Dropped
    • Number (#) of Call Sample Request Items
    • Number (#) of Call Sample Requests
    • Number (#) of Call Samples Dropped
    • Number (#) of Contacts
    • Number (#) of Promotional Items Dropped
    • Number (#) of Sample Request Items
    • Number (#) of Samples Dropped

Usage Notes

The Account and Contact dimensions include a Book hierarchy, which enables you to analyze metrics and related attributes at any level. You can report on attendee call, account call, and professional call records and their associated metrics.

The Number (#) of Contacts shows the quantity of distinct primary contacts, not all the contacts associated with the call.


Publiceret September 2017 Copyright © 2005, 2017, Oracle. Alle rettigheder forbeholdes. Legal Notices