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Service Requests Real-Time Reporting Subject AreaAvailabilityThis subject area is available in all editions of Oracle CRM On Demand. Business PurposeThis subject area provides the ability to analyze service requests by account, contact, service request, user, partner, and date dimensions. It helps you to measure and analyze important performance metrics of the customer service request organization, including how long service requests have been open and the average duration to close them. Using these performance metrics for service requests can help your company to improve customer satisfaction, employee productivity, and reduce operational costs. Relationship TypeSimple Optimized Custom Fields for V3 Analytics onlyThis subject area has custom fields that are optimized to reduce the query time when they are used in filters. Optimized custom fields are in folders where the name ends with Optimized Custom Fields or Optimized Custom Metrics, such as Account Optimized Custom Fields and Opportunity Optimized Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT, or NUM, are available as metrics in the optimized custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area. The following record types have optimized custom fields and metrics coverage in Oracle CRM On Demand and one or more of these record types might be present as dimensions or facts in this subject area:
DimensionsThis subject area has the following dimensions:
Optimized Filtering FieldsDieser Themenbereich enthält Felder, die optimiert wurden, um die Abfragezeit bei ihrer Verwendung in Filtern zu verringern. Optimierte Felder enden mit den Begriffen Code oder UTC. Beispiel: Die Firmendimension verfügt über das Feld "Firmentyp". Außerdem verfügt die Dimension über das Feld "Firmentypcode", das die optimierte Version des Feldes "Firmentyp" ist. Ebenso gibt es das Feld "Letztes Besuchsdatum (UTC)", das die optimierte Version des Feldes "Letztes Besuchsdatum" ist. Die Verwendung des optimierten Feldes im Filter generiert schnellere Abfragen. Diese Methode ist schneller als die Verwendung des Standardfelds. Informationen zur Verwendung optimierter Filterfelder finden Sie unter Verwenden optimierter Filterfelder. Die folgenden Dimensionen in diesem Themenbereich verfügen über optimierte Filterfelder:
MetricsThe complete list of metrics for this subject area is as follows:
Usage Notes
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Veröffentlicht September 2017 | Copyright © 2005, 2017, Oracle. Alle Rechte vorbehalten. Legal Notices. |