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Solutions Historical Analytics Subject Area

Availability

This subject area is available in all editions of Oracle CRM On Demand.

Business Purpose

In this subject area, you can analyze solutions by product, product category, service request, and expiration date dimensions, as well as the relationship between solutions and their associated service requests. You can also analyze important solution and related service requests metrics that help your company to evaluate the status and effectiveness of solutions.

Relationship Type

Many-to-Many

Dimensions

This subject area has the following dimensions:

  • Expiration Date
  • Product
  • Product Category
  • Service Request
  • Solution

Metrics

The complete list of metrics for this subject area is as follows:

  • Solution Custom Metrics
    • Average (Avg) Indexed Currency 0
    • Average (Avg) Indexed Number 0
    • Indexed Currency 0
    • Indexed Number 0
  • Number (#) of Solutions
  • Number (#) of Approved Solutions
  • Number (#) of Published Solutions
  • Number (#) of Obsolete Solutions
  • Number (#) of SRs
  • Number (#) of Open SRs
  • Number (#) of Closed SRs

Usage Notes

Optimized Custom Fields for V3 Analytics only

This subject area has custom fields that are optimized to reduce the query time when they are used in filters. Optimized custom fields are in folders where the name ends with Optimized Custom Fields or Optimized Custom Metrics, such as Account Optimized Custom Fields and Opportunity Optimized Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT, or NUM, are available as metrics in the optimized custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area.

The following record types have optimized custom fields and metrics coverage in Oracle CRM On Demand and one or more of these record types might be present as dimensions or facts in this subject area:

Record Type

Oracle CRM On Demand Coverage

Account

All optimized fields

Activity

All optimized fields

Assessment

All optimized fields

Campaign

All optimized fields

Contact

All optimized fields

Custom Objects

All optimized fields in CO1 - CO9

Lead

All optimized fields

Opportunity

All optimized fields

Opportunity Team

First five optimized fields of each type

Product

All optimized fields

Revenue

All optimized fields

Service Request

All optimized fields

Optimized Filter Fields

Esta área temática tiene campos optimizados para reducir el tiempo de consulta cuando se utilizan en filtros. Los campos optimizados incluyen las palabras Código o UTC. Por ejemplo, la dimensión de cuenta tiene un campo Tipo de cuenta. También hay un campo Código de tipo de cuenta, que es la versión optimizada del campo Tipo de cuenta. Igualmente, hay un campo Fecha indexada (UTC), que es la versión optimizada del campo Fecha indexada. El uso del campo optimizado en el filtro genera consultas más rápidas. Este método es más rápido que el uso del campo estándar. Para obtener información acerca de cómo utilizar los campos de filtro optimizados, consulte Uso de campos de filtro optimizados. Las siguientes dimensiones de esta área temática tienen campos de filtro optimizados:

  • Product
  • Service Request
  • Solution

Usage Notes

The Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level.


Publicado en septiembre 2017 Copyright © 2005, 2017, Oracle. Todos los derechos reservados. Legal Notices.