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Service Request Historical Analytics Subject AreaAvailabilityThis subject area is available in all editions of Oracle CRM On Demand. Business PurposeThis subject area allows you to analyze service request history, accounts, and assets. This subject area provides the ability to analyze service requests by account, contact, service request, user, partner, opportunity, and date dimensions. It helps you to measure and analyze important performance metrics of the customer service request organization, including how long service requests have been open and the average duration to close them. Using these service request performance metrics can help your company to improve customer satisfaction, employee productivity, and reduce operational costs. Relationship TypeSimple Optimized Custom Fields for V3 Analytics onlyThis subject area has custom fields that are optimized to reduce the query time when they are used in filters. Optimized custom fields are in folders where the name ends with Optimized Custom Fields or Optimized Custom Metrics, such as Account Optimized Custom Fields and Opportunity Optimized Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT, or NUM, are available as metrics in the optimized custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area. The following record types have optimized custom fields and metrics coverage in Oracle CRM On Demand and one or more of these record types might be present as dimensions or facts in this subject area:
Esta área temática tiene campos optimizados para reducir el tiempo de consulta cuando se utilizan en filtros. Los campos optimizados incluyen las palabras Código o UTC. Por ejemplo, la dimensión de cuenta tiene un campo Tipo de cuenta. También hay un campo Código de tipo de cuenta, que es la versión optimizada del campo Tipo de cuenta. Igualmente, hay un campo Fecha indexada (UTC), que es la versión optimizada del campo Fecha indexada. El uso del campo optimizado en el filtro genera consultas más rápidas. Este método es más rápido que el uso del campo estándar. Para obtener información acerca de cómo utilizar los campos de filtro optimizados, consulte Uso de campos de filtro optimizados. Las siguientes dimensiones de esta área temática tienen campos de filtro optimizados:
DimensionsThis subject area has the following dimensions:
MetricsThe complete list of metrics for this subject area is as follows:
Usage NotesThe custom fields in the Vehicle dimension are shared between the Vehicle record type and the Asset record type. The Vehicle record type has two sets of custom fields: one set that is shared with the Asset record type and appears in the Vehicle dimension, and one set that is exclusive to the Vehicle record type only. The custom fields that are exclusive to the Vehicle record type are not available in any reports. When adding custom fields to the Vehicle record type make sure that any fields that you want to appear in reports are added to the shared Asset-Vehicle custom fields and not to the Vehicle-only custom fields. The Account, Contact, and Service Request dimensions include a Book hierarchy, which enables you to analyze metrics and related attributes at any level. Use the Opportunity dimension to analyze metrics and attributes in the opportunity to service request relationship. |
Publicado en septiembre 2017 | Copyright © 2005, 2017, Oracle. Todos los derechos reservados. Legal Notices. |