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Solutions Historical Analytics Subject Area

Availability

This subject area is available in all editions of Oracle CRM On Demand.

Business Purpose

In this subject area, you can analyze solutions by product, product category, service request, and expiration date dimensions, as well as the relationship between solutions and their associated service requests. You can also analyze important solution and related service requests metrics that help your company to evaluate the status and effectiveness of solutions.

Relationship Type

Many-to-Many

Dimensions

This subject area has the following dimensions:

  • Expiration Date
  • Product
  • Product Category
  • Service Request
  • Solution

Metrics

The complete list of metrics for this subject area is as follows:

  • Solution Custom Metrics
    • Average (Avg) Indexed Currency 0
    • Average (Avg) Indexed Number 0
    • Indexed Currency 0
    • Indexed Number 0
  • Number (#) of Solutions
  • Number (#) of Approved Solutions
  • Number (#) of Published Solutions
  • Number (#) of Obsolete Solutions
  • Number (#) of SRs
  • Number (#) of Open SRs
  • Number (#) of Closed SRs

Usage Notes

Optimized Custom Fields for V3 Analytics only

This subject area has custom fields that are optimized to reduce the query time when they are used in filters. Optimized custom fields are in folders where the name ends with Optimized Custom Fields or Optimized Custom Metrics, such as Account Optimized Custom Fields and Opportunity Optimized Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT, or NUM, are available as metrics in the optimized custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area.

The following record types have optimized custom fields and metrics coverage in Oracle CRM On Demand and one or more of these record types might be present as dimensions or facts in this subject area:

Record Type

Oracle CRM On Demand Coverage

Account

All optimized fields

Activity

All optimized fields

Assessment

All optimized fields

Campaign

All optimized fields

Contact

All optimized fields

Custom Objects

All optimized fields in CO1 - CO9

Lead

All optimized fields

Opportunity

All optimized fields

Opportunity Team

First five optimized fields of each type

Product

All optimized fields

Revenue

All optimized fields

Service Request

All optimized fields

Optimized Filter Fields

Ce domaine comporte des champs optimisés pour réduire la durée des requêtes lorsqu'ils sont utilisés dans des filtres. Les champs optimisés se terminent par le mot Code ou UTC. Par exemple, la dimension Compte contient un champ Type de compte. Il existe également un champ Code de type de compte, qui est la version optimisée du champ Type de compte. De même, il existe un champ Date indexée (UTC), qui est la version optimisée du champ Date indexée. L'utilisation du champ optimisé dans le filtre accélère la génération des requêtes. Cette méthode est plus rapide que celle consistant à utiliser le champ standard. Pour plus d'informations sur l'optimisation des champs de filtrage, voir Utilisation des champs de filtrage optimisés. Les dimensions suivantes de ce domaine ont des champs de filtre optimisés :

  • Product
  • Service Request
  • Solution

Usage Notes

The Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level.


Publié en septembre 2017 Copyright © 2005, 2017, Oracle. Tous droits réservés. Legal Notices.