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Solutions Historical Analytics Subject AreaAvailabilityThis subject area is available in all editions of Oracle CRM On Demand. Business PurposeIn this subject area, you can analyze solutions by product, product category, service request, and expiration date dimensions, as well as the relationship between solutions and their associated service requests. You can also analyze important solution and related service requests metrics that help your company to evaluate the status and effectiveness of solutions. Relationship TypeMany-to-Many DimensionsThis subject area has the following dimensions:
MetricsThe complete list of metrics for this subject area is as follows:
Usage NotesOptimized Custom Fields for V3 Analytics onlyThis subject area has custom fields that are optimized to reduce the query time when they are used in filters. Optimized custom fields are in folders where the name ends with Optimized Custom Fields or Optimized Custom Metrics, such as Account Optimized Custom Fields and Opportunity Optimized Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT, or NUM, are available as metrics in the optimized custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area. The following record types have optimized custom fields and metrics coverage in Oracle CRM On Demand and one or more of these record types might be present as dimensions or facts in this subject area:
Optimized Filter FieldsDette emneområdet inneholder felt som er optimalisert for å redusere spørringstiden når de brukes i filtre. Optimaliserte felt slutter med ordene Kode eller UTC. Dimensjonen Firma har for eksempel feltet Firmatype. Det finnes også et felt med navnet Firmatypekode, som er den optimaliserte versjonen av feltet Firmatype. På samme måte finnes feltet Indekseringsdato UTC, som er den optimaliserte versjonen av feltet Indekseringsdato. Bruk av det optimaliserte feltet i filteret gir raskere spørringer. Denne metoden er raskere enn å bruke standardfeltet. Hvis du vil ha opplysninger om bruk av optimaliserte filtreringsfelt, se Bruke optimaliserte filtreringsfelt. Følgende dimensjoner i dette emneområdet har optimaliserte filtreringsfelt:
Usage NotesThe Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level. |
Publisert September 2017 | Copyright © 2005, 2017, Oracle. Med enerett. Legal Notices. |