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Provides customer service agents instant access to all the customer information needed to resolve any issue, including billing, sales and service orders, cases, equipment information, and even suggested products to cross-sell and up-sell.
A presentation that describes the Oracle JD Edwards EnterpriseOne Case Management module.
This data sheet describes the Oracle's JD Edwards EnterpriseOne Case Management provides your customer service agents with instant access to all the customer information needed to resolve any issue.
Describes CRM Support module, and discusses how to capture and manage service processes.
Support information for using the JD Edwards EnterpriseOne Service and Warranty Management and Case Management product.
Describes CRM Support module, and discusses how to capture and manage service processes.
Support information for using the JD Edwards EnterpriseOne Service and Warranty Management and Case Management product.
A presentation that describes the Oracle JD Edwards EnterpriseOne Service Management module.
A presentation that describes the Oracle JD Edwards EnterpriseOne One View Reporting Solution module.
This data sheet describes the Oracle's JD Edwards EnterpriseOne Service Management that provides end-to-end visibility of product performance and service response by enabling you to manage all service contracts from the same system-including warranties, maintenance agreements, and professional services.
This data sheet describes the Oracle's JD Edwards EnterpriseOne One View Reporting for Service Management that improves insight across your customer service business to ensure service commitments are being met, backlogs are not building up, and service contracts are profitable.
Describes the Service Management module and discusses how to set up and use the module to manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory.
New form personalization for Asset Management makes it easier and faster to find the information that you need.
Support information for the JD Edwards EnterpriseOne Service and Warranty Management and Case Management.
Describes the Service Management module and discusses how to set up and use the module to manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory.
Describes One View Reporting and JD Edwards EnterpriseOne One View Reports, as well as how to run, modify, and add One View Reports.
This quick tour demonstrates how to view the equipment routes and associated service types in Work with Equipment PM Schedule application and in PM Backlog application.
This quick tour demonstrates how to view the simplified work order detail and associated parts and labor while copying a work order.
This quick tour shows how to automatically credit a service order to reduce error.
Support information for the JD Edwards EnterpriseOne Service and Warranty Management and Case Management.
Automates the documentation process, so you quickly build a knowledgebase about how your customers define value and how your products perform in relation to that value.
Analyze product and service profitability by tracking product and warranty sales, as well as service costs, to determine the true profitability of a product or customer.
Set up flexible business rules to establish escalation routines that meet customer service policies and contract terms. Easy conversion to a service order is also available if on-site service is required. Case Management solutions captures all customer communications-calls, email, opportunities, sales orders, and meetings to keep all interested parties aware of any customer service incident.
Apply business rules to service requests based on customer agreements so that instant messages or emails are automatically sent to the appropriate person for follow-up or escalation.