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Customer Relationship Management

Provides customer service agents instant access to all the customer information needed to resolve any issue, including billing, sales and service orders, cases, equipment information, and even suggested products to cross-sell and up-sell.


  • Comprehensive CRM software solution: JD Edwards EnterpriseOne CRM provides a solution that includes all of the business processes and associated systems that touch a customer, including billing and delivery.
  • Sales solutions provide a single repository for customer and supply chain information: The JD Edwards EnterpriseOne sales solution includes enhanced applications for sales force automation, sales order entry, mobile sales, and product configuration, enabling companies to respond quickly and accurately to customer inquiries.
  • Lower total cost of ownership: JD Edwards EnterpriseOne CRM software is easier to install and less expensive to maintain.
  • Superior service solutions: JD Edwards EnterpriseOne service solutions, including JD Edwards EnterpriseOne Case Management and JD Edwards EnterpriseOne Service Management, ensure higher levels of customer satisfaction by providing visibility into customer billing and order information.

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  • Presentation: Case Management
  • Data Sheet: Case Management



Get Started

  • Overview: Service Management
  • Overview: One View Reporting Solution Overview
  • Data Sheet: Service Management
  • Data Sheet: One View Reporting for Service Management



Improve Service Profitability with Expanded and Individualized Service Offerings

Personalizing the Customer Service Experience

Automates the documentation process, so you quickly build a knowledgebase about how your customers define value and how your products perform in relation to that value.

Managing Service Costs

Analyze product and service profitability by tracking product and warranty sales, as well as service costs, to determine the true profitability of a product or customer.

Improve Customer Satisfaction with Prompt, More-Informed Responses to Customer Concerns

Prompt and Informed Response

Set up flexible business rules to establish escalation routines that meet customer service policies and contract terms. Easy conversion to a service order is also available if on-site service is required. Case Management solutions captures all customer communications-calls, email, opportunities, sales orders, and meetings to keep all interested parties aware of any customer service incident.

Personalized Case Management

Apply business rules to service requests based on customer agreements so that instant messages or emails are automatically sent to the appropriate person for follow-up or escalation.