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Provides customer service agents instant access to all the customer information needed to resolve any issue, including billing, sales and service orders, cases, equipment information, and even suggested products to cross-sell and up-sell.
Overview
- Comprehensive CRM software solution: JD Edwards EnterpriseOne CRM provides a solution that includes all of the business processes and associated systems that touch a customer, including billing and delivery.
- Sales solutions provide a single repository for customer and supply chain information: The JD Edwards EnterpriseOne sales solution includes enhanced applications for sales force automation, sales order entry, mobile sales, and product configuration, enabling companies to respond quickly and accurately to customer inquiries.
- Lower total cost of ownership: JD Edwards EnterpriseOne CRM software is easier to install and less expensive to maintain.
- Superior service solutions: JD Edwards EnterpriseOne service solutions, including JD Edwards EnterpriseOne Case Management and JD Edwards EnterpriseOne Service Management, ensure higher levels of customer satisfaction by providing visibility into customer billing and order information.
Get Started
- Presentation: Case Management
- Data Sheet: Case Management
Solution Overview
A presentation that describes the Oracle JD Edwards EnterpriseOne Case Management module.
Data Sheets
This data sheet describes the Oracle's JD Edwards EnterpriseOne Case Management provides your customer service agents with instant access to all the customer information needed to resolve any issue.
Implement
- CRM for Support Implementation Guide
- Information Center: Using JD Edwards EnterpriseOne Service & Warranty and Case Management
Documentation
Describes CRM Support module, and discusses how to capture and manage service processes.
Support Information
Support information for using the JD Edwards EnterpriseOne Service and Warranty Management and Case Management product.
Use
- CRM for Support Implementation Guide
- Information Center: Using JD Edwards EnterpriseOne Service & Warranty and Case Management
Documentation
Describes CRM Support module, and discusses how to capture and manage service processes.
Support Information
Support information for using the JD Edwards EnterpriseOne Service and Warranty Management and Case Management product.
Get Started
- Overview: Service Management
- Overview: One View Reporting Solution Overview
- Data Sheet: Service Management
- Data Sheet: One View Reporting for Service Management
Solution Overview
A presentation that describes the Oracle JD Edwards EnterpriseOne Service Management module.
Solution Overview
A presentation that describes the Oracle JD Edwards EnterpriseOne One View Reporting Solution module.
Data Sheets
This data sheet describes the Oracle's JD Edwards EnterpriseOne Service Management that provides end-to-end visibility of product performance and service response by enabling you to manage all service contracts from the same system-including warranties, maintenance agreements, and professional services.
Data Sheets
This data sheet describes the Oracle's JD Edwards EnterpriseOne One View Reporting for Service Management that improves insight across your customer service business to ensure service commitments are being met, backlogs are not building up, and service contracts are profitable.
Implement
- Service Management Implementation Guide
Asset Management Form Personalizations- Information Center: Service & Warranty Management and Case Management
Documentation
Describes the Service Management module and discusses how to set up and use the module to manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory.
Videos
New form personalization for Asset Management makes it easier and faster to find the information that you need.
Support Information
Support information for the JD Edwards EnterpriseOne Service and Warranty Management and Case Management.
Use
- Service Management Implementation Guide
- One View Reporting User Guide
- Viewing Equipment Routes and Associated Service Types in P1207 and P12071 Applications
- Viewing Simplified Work Order Detail and Associated Parts and Labor While Copying a Work Order
- Crediting a Service Order
- Information Center: JD Edwards EnterpriseOne Service & Warranty Management and Case Management
Documentation
Describes the Service Management module and discusses how to set up and use the module to manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory.
Documentation
Describes One View Reporting and JD Edwards EnterpriseOne One View Reports, as well as how to run, modify, and add One View Reports.
Quick Tour
This quick tour demonstrates how to view the equipment routes and associated service types in Work with Equipment PM Schedule application and in PM Backlog application.
Quick Tour
This quick tour demonstrates how to view the simplified work order detail and associated parts and labor while copying a work order.
Quick Tour
This quick tour shows how to automatically credit a service order to reduce error.
Support Information
Support information for the JD Edwards EnterpriseOne Service and Warranty Management and Case Management.
Improve Service Profitability with Expanded and Individualized Service Offerings
Personalizing the Customer Service Experience
Automates the documentation process, so you quickly build a knowledgebase about how your customers define value and how your products perform in relation to that value.
Managing Service Costs
Analyze product and service profitability by tracking product and warranty sales, as well as service costs, to determine the true profitability of a product or customer.
Improve Customer Satisfaction with Prompt, More-Informed Responses to Customer Concerns
Prompt and Informed Response
Set up flexible business rules to establish escalation routines that meet customer service policies and contract terms. Easy conversion to a service order is also available if on-site service is required. Case Management solutions captures all customer communications-calls, email, opportunities, sales orders, and meetings to keep all interested parties aware of any customer service incident.
Personalized Case Management
Apply business rules to service requests based on customer agreements so that instant messages or emails are automatically sent to the appropriate person for follow-up or escalation.
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