Diagnosing and Resolving Issues in Oracle BI Publisher

System administrators are typically responsible for supporting end users when they experience issues with the use of Oracle BI Publisher and for interacting with Oracle Support to understand the cause of issues and apply fixes.

Issues may be reported in response to end users receiving error messages, experiencing poor performance, or lack of availability.

The principal activities administrators perform to support issue resolution include:

• Examination of error and diagnostic log information. For more information, see:

  • About Diagnostic Log Files

  • Configuring Log Files

  • Viewing Log Messages

• Examination of system and process metrics to understand availability and performance issues. For more information, see:

  • About Performance Monitoring and User Auditing

  • Enabling Monitoring and Auditing

  • Viewing the Audit Log

  • Using BI Publisher to Create Audit Reports

  • Viewing Performance Statistics in DMS Spy

  • Viewing Performance Statistics in the MBean Browser