Siebel Applications Administration Guide > Configuring the Inbox >
Planning for Inbox Configuration
Before you start configuring the Inbox, complete some research and planning. This task is a step in Process of Setting Up and Configuring Inbox. To plan an Inbox Configuration
- Select the feature object you want to integrate with the Inbox.
For example, Employee Self-Service forms, Service Requests, Opportunities.
- Analyze how the object is currently accessed.
Consider the following questions:
- Is the object accessed from the UI or from workflow processes? Is the object accessed from one place or many places?
- How is the object related to other objects? Do other objects depend on the object?
- What operations do users perform on the object?
- Determine the integration mechanism by considering what must happen to the object after it enters the Inbox.
The types of integration with the Inbox include:
- Consider the following best practices:
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