Siebel Applications Administration Guide > Creating and Administering iHelp >

About iHelp

iHelp is real-time step-by-step instruction that helps users complete tasks within the Siebel CRM application. iHelp is best used to provide instruction to first time or occasional users. For information about how to use iHelp, see Siebel Fundamentals. For information about Application Deployment Manager (ADM) and iHelp, see Siebel Application Deployment Manager Guide.

NOTE:  iHelp might not be appropriate for enforcing standards because users are free to follow or not follow any step. For information about how to standardize user behavior, see Siebel Business Process Framework: Task UI Guide.