| Siebel CRM Assignment Manager Administration Guide Siebel Innovation Pack 2017, Rev. A E24725-01 | 
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Before beginning any advanced configuration procedures, obtain background knowledge in the Siebel software architecture, Siebel Tools, and Siebel Workflow Manager. Consult the following documentation for this information:
Using Siebel Tools
Configuring Siebel Business Applications
Siebel Developer's Reference
Siebel Business Process Framework: Workflow Guide
Siebel Installation Guide for the operating system you are using