Siebel CRM Assignment Manager Administration Guide Siebel Innovation Pack 2017, Rev. A E24725-01 |
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Table A-1 lists some of the error codes, the message text, and a description of each error that Siebel Assignment Manager can generate during processing. For each error, Assignment Manager writes this information to the Assignment Manager log file (if you specified that one be used).
Table A-1 provides some of the Assignment Manager error codes. The error text that appears in this table is generic. However, for most errors, Assignment Manager generates more specific information about the exact cause of the error. Both the generic and the specific error messages appear in the Server Process Log; while the specific error message appears in the Assignment Manager log file.
Note: When dynamic assignment is running, some users might receive the following error when attempting to modify a record:The selected record has been modified by another user since it was received. Please continue. This can occur because Oracle's Siebel Assignment Manager updated the record by assigning it while the user was trying to edit it. In this situation, the user's changes might be lost. The solution is to refresh the query and reenter the user's changes. |
Table A-1 Assignment Manager Error Codes
Error Code | Error Text | Resolution |
---|---|---|
ERR_ASG_ALREADY_ASSIGNED |
Assigned this object %1 (more recently than requested %2). |
This is just information. |
ERR_ASG_ASSIGN_REPLY |
Selected %3 rules, %5 organizations, and %4 people for %1 (%2). |
This is just information. |
ERR_ASG_BASSIGN_REPLY |
Assigned %1 rows for %2. |
This is just information. |
ERR_ASG_LOADING_OBJECT |
Unable to load assignment object %1. |
The configuration of the assignment object is not correct. Use Siebel Tools to check the configuration of the assignment object. |
ERR_ASG_BDENORM_REPLY |
Denormalized %1 rows for %2. |
This is just information. |
ERR_ASG_CANNOT_ASSIGN_ LOCKED_ROW |
Cannot assign this item because it is in a locked state. (Object Name = %1, Object Row Id = %2.) |
If you want to assign this object, then uncheck the Lock Assignment field for the object being assigned. Otherwise, this is just information. |
ERR_ASG_DENORM_REPLY |
Denormalized %1 rows for %2. |
This is just information. |
ERR_ASG_DUP_CONFLICT |
Unable to update row (%1) because updated values violate unique index with an existing row (%2). |
Check the data on your team table on the object row ID where it failed. |
ERR_ASG_INVALID_BU_ DFLT_NAME |
Default organization %1 for assignment object %2 is not found in the organizations table. Please check that Default Organization - %1 is a valid organization. |
Use Siebel Tools to set the Default Organization parameter for the assignment object to a valid organization in the database. |
ERR_ASG_INVALID_EMP_ DFLT_NAME |
Default employee %1 for assignment object %2 is not found in the employees table. |
Use Siebel Tools to set the Default Employee parameter for the assignment object to a valid employee in the database. |
ERR_ASG_INVALID_POSTN_ DFLT_NAME |
Default position %1 for assignment object %2 is not found in the positions table. |
Use Siebel Tools to set the Default Position parameter for the assignment object to a valid position in the database. |
ERR_ASG_INVALID_STORE_ COL_NUM |
Assignment criteria attribute %1 has an invalid store column. |
Check the Store Column value for your assignment criteria attribute and make sure that it lies between 1 and 4. |
ERR_ASG_INVALID_WF_ LINK_COL |
Assignment attribute column (%1) references invalid workflow component column (%2). |
Check the Workflow Policy Component Column property of the assignment attribute column, and make sure that it points to a valid and active workflow policy component column. |
ERR_ASG_ITEM_ATTR_HAS_ NO_ATTR |
Assignment Criteria %1, Assignment Criteria Attribute %2 has no attribute defined. Verify in Siebel Tools that the Assignment Criteria %1 has an assignment criteria attribute defined and active. Redeploy the server runtime repository to apply changes made on assignment criteria configuration if necessary. |
Not applicable or no further explanation is needed. |
ERR_ASG_ITEM_ATTR_HAS_ NO_ITEM |
Item(%2) not found for item attribute (%1). Please make sure that the item(%2) is active. |
Make sure that the Parent Assignment Item Type of the Assignment Criteria Attribute(%1), points to a valid and active assignment criteria. |
ERR_ASG_ITEM_NOT_ FOUND |
Assignment Criteria %1 has an invalid assignment attribute. Please check the assignment criteria configuration on Siebel Tools using the Validate tool, and note that it is a requirement to redeploy the (server) Siebel runtime repository after adding or deleting assignment criteria records. |
Not applicable or no further explanation is needed. |
ERR_ASG_LOADING_GROUP |
Unable to load assignment rule %1 from the database. Please check the assignment rule definitions to make sure that all the required information is correct and press the Release button to recreate the rule cache data file. |
Not applicable or no further explanation is needed. |
ERR_ASG_LOADING_OBJECT |
Unable to load assignment object %1." |
Check the configuration of the assignment object. |
ERR_ASG_LOV_VALUE_NOT_ FOUND |
No LOV value found for Type [%1], Value [%2]. |
Make sure that expertise values for skills are valid, belonging to LOV type EXPERTISE_CD (defined through Application Administration screens). |
ERR_ASG_MATCHASSIGN_ REPLY |
Qualified and selected %3 rules, %5 organizations, and %4 people for %1 (%2). |
This is just information. |
ERR_ASG_MATCH_REPLY |
Qualified %3 rules, %5 organizations, and %4 people for %1 (%2). |
This is just information. |
ERR_ASG_NO_OBJ_COL_FOUND |
Assignment object %1 has no columns. |
Not applicable or no further explanation should be needed. |
ERR_ASG_NOT_EMP_POSTN |
Employee or Position not specified for assignment object %1. |
If person-based assignment, then make sure that at least one of the four properties (Position Table, Position Primary Column, Employee Table, Employee Primary Column) for assignment object %1 has a valid non-null value. If organization-based assignment, then make sure that at least one of the two properties (Org Table, Org Primary Column) for assignment object %1 has a valid non-null value. |
ERR_ASG_NO_WF_COLS_ IN_ATTR |
Assignment attribute %1 has no workflow columns. |
Not applicable or no further explanation is needed. |
ERR_ASG_NO_WF_OBJECT |
No workflow object available for assign object = %1. |
Make sure that the Parent Workflow Object property of the Assignment Object % points to a valid workflow object. |
ERR_ASG_OBJECT_NOT_FOUND |
Assignment object %1 is not registered in the Siebel repository. Please make sure that %1 is a valid assignment object name and the value you input is identical to what you see in the application. Please review the Assignment Manager documentation for details on the required parameters before running an Assignment Manager task. |
Not applicable or no further explanation is needed. |
ERR_ASG_PERSON_OBJECT_ NUM_ATTR_MISMATCH |
Number of attributes do not match with assignment object for person object %1. |
Not applicable or no further explanation is needed. |
ERR_ASG_PR_TBL_ROW_ NOT_FOUND |
RowId [%1] in table [%2] not found. |
Make sure that the request submitted is for a valid row ID in table (%2). |
ERR_ASG_UPDATE_FAILED |
Unable to update row %1 (%2). |
Check the log file for database related error, and correct the error. |
ERR_ASG_PARSING_VALUE |
Unable to parse criteria value %1. |
Not applicable or no further explanation is needed. |
ERR_ASGN_KEY_NO_MATCH |
Assignment Key %1 does not match the Request Key. |
Make sure that the AsgnKey parameter is set to the Row Id of one of the assignment groups mapped to the server. |