Siebel Business Process Framework: Workflow Guide > Example Workflow Processes > Defining a Workflow Process That Traverses a Record Set to Close Service Requests >
Configuring the Remaining Workflow Steps
This task is a step in Defining a Workflow Process That Traverses a Record Set to Close Service Requests. In this topic you configure the remaining workflow steps. To configure the remaining workflow steps
- Click the Watch Pre-update Values workflow step.
- Use the Properties window to define values described in the following table.
Property |
Value |
Business Service Name |
Workflow Utilities |
Business Service Method |
Echo |
The Workflow Utilities business service allows you to view variables that the Watch window displays. For more information, see Workflow Utilities Business Service.
- In the MVPW, click the Output Arguments tab. Add four new output arguments using values from the following table.
|
|
|
|
SR Close Date |
Business Component |
Service Request No Link |
Closed Date |
SR Description |
Business Component |
Service Request No Link |
Description |
SR Created Date |
Business Component |
Service Request No Link |
Created |
SR Status |
Business Component |
Service Request No Link |
Status |
This workflow process step provides data that the Workflow Utility business service uses to display field values for the business component record that Siebel CRM is currently processing. Siebel Tools displays these values in the Watch window before it updates them.
Depending on your testing requirements, you can display more descriptive record data, such as data from the Abstract field. To display other record data, you can define another field, similar as you did with the fields described in Step 6. In the workflow process, you define a process property that references this field, and then add an Output Argument on the Workflow Utility business service that references the new process property.
- Click the Update Fields workflow step.
- Use the Properties window to define values described in the following table.
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|
Business Component |
Service Request No Link |
Operation |
Update |
- In the MVPW, click the Field Input Arguments tab. Add three new input arguments using values from the following table.
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|
|
Closed Date |
Expression |
Timestamp() |
Description |
Literal |
This SR's Status set to Cancelled due to this SR's obsolescence |
Status |
Literal |
Cancelled |
- Click the Watch Post-update Values workflow step.
- Use the Properties window to define values described in the following table.
Property |
Value |
Business Service Name |
Workflow Utilities |
Business Service Method |
Echo |
- In the MVPW, click the Output Arguments tab, and then add four new output arguments using values from the following table.
|
|
|
|
SR Close Date |
Business Component |
Service Request No Link |
Closed Date |
SR Description |
Business Component |
Service Request No Link |
Description |
SR Created Date |
Business Component |
Service Request No Link |
Created |
SR Status |
Business Component |
Service Request No Link |
Status |
- Click the Read Next Record workflow step.
- Use the Properties window to define values described in the following table.
Property |
Value |
Business Component |
Service Request No Link |
Operation |
NextRecord |
- In the MVPW, click the Output Arguments tab, and then add a new output argument using values from the following table.
Field |
Value |
Property Name |
noRecord |
Type |
Output Argument |
Output Argument |
NoMoreRecords |
- Add a second argument using values from the following table.
Field |
Value |
Property Name |
vRowId |
Type |
Business Component |
Business Component Name |
Service Request No Link |
Business Component Field |
Id |
- Choose the File menu, and then the Save menu item.
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