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Siebel Communications Guide > Billing in Siebel Communications > Process of Creating Adjustments in Siebel Communications (End User) > Viewing an Adjustment Request OutcomeTypically, the account adjustments and payment arrangement plans are determined in the back office, either manually or through an back-office application. The back-office application then sends the outcome of the request to Siebel Communications. End users can view the request outcome and the history of adjustment requests. This task is a step in Process of Creating Adjustments in Siebel Communications (End User). Viewing Outcomes of Adjustment RequestsTo view the outcome of an adjustment request, follow this procedure. To view the outcome of an adjustment request
Viewing History of Adjustment RequestsTo view the history of adjustment requests for an account, follow this procedure. |
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