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Updating Collection Actions in Siebel Communications

Collection actions appear in Siebel Communications as credit alerts. Most credit alerts are automatically created through batch updates from Oracle Communications Billing and Revenue Management. Credit alerts can also be entered manually. For more information about creating a credit alert, see Reviewing and Adding a Credit Alert in Siebel Communications (End User).

You can update collection actions by changing the status of credit alerts. To view and update collection actions, follow this procedure.

This task is a step in Process of Managing Collections in Siebel Communications (End User).

To update a collection action

1. Navigate to the Credit Management screen, then the Credit Alert List view.
2. Query for credit alerts with a status of Open.

   The Credit Alerts list shows only those credit alerts that are associated with collection actions.

3. Select the credit alert that is associated with the collection action whose status you want to update.
4. View details of the credit alert.

   Some fields are described in the table that follows.

   Field	Comments
   Action Type	Type of action to be performed in relation to a credit alert. The action type might generate or require one or more activities. If the current credit alert is associated with a collection action (that is, if its status is Open), this field will have one of the following values: No Action No Action - Impose Late Fee No Action - Write-off Courtesy Phone Call Demanding Phone Call Courtesy Email or SMS Reminder Harsh Dunning Letter Courtesy Dunning Letter Suspend Services Terminate Services Refer to Outside Agency As collection actions are completed, you can change the value to another value on this list.
   Billing Profile ID	Identifier code for the account billing profile with which this credit alert is associated. Read-only when credit alert is created in the external billing system.
   Due Date	Date on which the current collection action is due.
   Sub Status	Read only. If the current credit alert is associated with a collection action (that is, if its status is Open), this field displays one of the following values: Entered Collections Exited Collections As collection actions are completed, the value is updated from the external Oracle Communications Billing and Revenue Management application.

5. Change the Status field from Open to another, appropriate value.
6. Click Sync Status.

   The associated collection action is updated in the external Oracle Communications Billing and Revenue Management application.