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Siebel Communications Guide > Credit Management in Siebel Communications > Process of Managing Collections in Siebel Communications (End User) > Closing Collections Actions in Siebel CommunicationsWhen a credit alert is created by the external Oracle Communications Billing and Revenue Management application, its substatus is set to Entered Collections (and the billing profile status of the associated account changes to yellow). When you close a collections action credit alert, Siebel Communications updates the Billing Profile Status field and notifies the external Oracle Communications Billing and Revenue Management application. For more information about closing a credit alert, see Closing a Credit Alert Manually in Siebel Communications (End User). To close a collections action credit alert, follow this procedure. This task is a step in Process of Managing Collections in Siebel Communications (End User).
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