This chapter provides procedures for creating and managing work orders in Siebel Communications. It includes the following topics:

• About Work Orders in Siebel Communications
• Scenario for Using Work Orders in Siebel Communications
• Creating a Work Order in Siebel Communications (End User)
• Adding an Activity to a Work Order in Siebel Communications (End User)
• Creating Work Order Line Items in Siebel Communications (End User)
• Adding Work Order Terms in Siebel Communications (End User)
• Additional End-User Tasks for Work Order Management in Siebel Communications