Siebel CRM Siebel Mobile Guide: Connected Siebel Innovation Pack 2017, Rev. A E52426-01 |
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A shift is an established time interval in which employees perform work.
The following procedures related to shifts and shift management are included in this topic:
"Starting or Ending a Period of Unavailability"
Note: You must complete the relevant setup tasks detailed in Siebel Applications Administration Guide before using the Siebel Mobile application for Siebel Field Service. |
You can display shift details by using the Shifts list. You can update shift information, including breaks and periods of unavailability (POUs), only if you use Siebel Real-time Scheduler Version 2.1 or later as your scheduling engine and Siebel Field Service Integration to Oracle Real-time Scheduler Version 2.1 or later integration pack for the integration.
To display shift details
Tap Side Menu and then tap Shifts to display the following:
The Shift list in the main pane from where you can do the following:
View and update the shift information, see "Starting and Ending a Shift".
View and update the break information for the shift, see "Starting and Ending a Break".
View and update the period of unavailability (POU) information for the shift, see "Starting or Ending a Period of Unavailability".
The Calendar showing the activity planning information in the side pane.
Complete the following procedure to start and end a shift.
To start and end a shift
Tap Side Menu and then tap Shifts to display the following:
The Shift list in the main pane.
The Calendar showing the activity planning information in the side pane.
Tap a shift record in the main pane.
Tap Start when you start the shift to record your start time and date.
Tap Complete when you end the shift to record your end time.
Complete the following procedure to start and end a break.
To start and end a break
Tap Side Menu and then tap Shifts to display the following:
The Shift list in the main pane.
The Calendar showing the activity planning information in the side pane.
Tap a break record in the main pane.
Tap Start when you start the break to record your start time and start date.
Tap Complete when you end the break to record your end time.
Complete the following procedure to start or end a period of unavailability (POU) for a shift.
To start or end a period of unavailability
Tap Side Menu and then tap Shifts to display the following:
The Shift list in the main pane.
The Calendar showing the activity planning information in the side pane.
Tap a POU record in the main pane.
Tap Start when you start the POU to record the start time and date.
Tap Complete when you end the POU to record your end time.