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Siebel Finance Guide > Managing Companies > Adding Company Service Requests (End User)A service request is a request from a company for information or assistance with a problem related to purchased products or services. When a customer calls about an existing service request, end users can find the service request and give status information to the caller in several ways. They can:
If a call requires that an end user create a new service request, she can create one. Siebel Finance automatically assigns a unique service request (SR) number to track the new service request throughout Siebel CRM. To add a service request associated with a company
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