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About Configuring Language Support for Browser Platforms

A browser platform can include the following:

• The Web browser itself
• The operating system where the Web browser runs

For the browser standards supported by Siebel Open UI, for particular browser versions that are certified as supporting those standards, and for support information for Siebel CRM in general, see the Certifications tab on My Oracle Support.

For more information about requirements for the Siebel Open UI client, see Deploying Siebel Open UI. See also Siebel Installation Guide for the operating system you are using and other applicable documentation.

The client computer might not include all of the fonts and other resources necessary to display all of the Unicode characters that are outside the default non-Unicode code page. Some manual setup might be required in order to view all of the characters correctly in Web pages, including Siebel application screens.

If characters from some languages appear as hollow or solid boxes, then it might be due to lack of language setup in the browser. Box characters always indicate a problem at the user interface level. Question marks appear when Unicode characters are mishandled on the server or in third-party applications. They can also be due to the character set having been incorrectly configured in the database.

Vendor documentation and support should be definitive on these issues, but the following list provides a starting point for resolving issues. Web browsers display text in several contexts, including:

• HTML body text (most of the text in Siebel client screens)
• HTML field input (all of the text input in Siebel client screens)
• ToolTips
• Message boxes (alerts)

Related Books

Deploying Siebel Open UI

Configuring Siebel Open UI

Siebel Installation Guide for the operating system you are using

Siebel System Administration Guide