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About Run of House Room Types

A run of house (ROH) room type is the most common or standard room category in a hotel, featuring basic amenities. When you select a run of house room, the actual room is determined by the hotel, according to availability, at the time of check-in. Run of house is a virtual room type that can be any associated, available room type at a hotel. This enables a property to maximize the potential number of rooms being sold.

Run of house bookings are generally used for groups and not for transients. When a hotel is working with a group, the group might not care what room type is assigned, as long as a certain number of rooms is reserved. In this case, the hotel can sell the ROH room types to the group. The actual rooms that are given can range from all standard rooms to all luxury rooms, depending on availability.

The Siebel Hospitality functionalities that support run of house room types are as follows:

• Differentiate ROH room types from sleeping room and suite room types.
• Create multiple ROH room types.
• Associate generic room types with run of house room types at a property.
• Map run of house room types to specific room types at a property.
• Take run of house room types into account when checking for availability.
• Display run of house room types availability in the Availability views.
• Display ROH room types in the quote process, rather than the individual room types that make up the ROH room types.

A property can have multiple ROH room types. The property might, for example, have a ROH Standard room type and a ROH Deluxe room type. ROH room type names are user-defined and can be any group of characters. Availability checks take into consideration the number of ROH room types and display the correct room counts.

Scenario for Managing Run of House Rooms

This topic gives one example of how a Run of House room type might be used. This topic describes an instance of one generic run of house room type with multiple associated property-specific room types. You might use the Run of House functionality differently, depending on your business model.

A corporate client contacts a hotel sales representative and requests to book an event requiring 100 sleeping rooms of any kind. The client does not care what rooms are booked, and asks only the best price for the 100 rooms.

The sales representative creates an opportunity in Siebel Hospitality and enters the details including properties, function spaces, and sleeping rooms. When entering the sleeping room details, the sales representative selects a run of house sleeping room type and specifies 100 rooms on a specific date.

The sales representative then generates quotes for the properties that are attached to the opportunity and checks the results for sleeping room availability. When the quote is generated, Siebel Hospitality maps the generic ROH room type to a property-specific ROH room type and checks the availability of the property-specific ROH room type.

The results appear as either reserved or unreserved. If the sleeping room availability is unreserved for the run of house rooms, the sales representative can decide to overbook the rooms. At any time, the sales representative can view the sleeping room availability. The sales representative might also decide to change a run of house room type to another room type.

Subsequently, the sales representative follows the standard group sales process to complete the event booking and conduct the event.