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Siebel Loyalty Administration Guide > Using Siebel Loyalty with Partners > About Selling Loyalty Points to PartnersPartners must purchase points from the host company, so they can give those points to members who make purchases from them. When a partner submits a transaction that earns points for a member, those points are deducted from the point balance for that partner (calculated by the partner account debit conversion rate), as tracked by point blocks. If the partner does not have enough points to give to the member, then the transaction is rejected. The host company charges points to the partners in two ways:
For prepaid partners, the partner manager can view the information for the partner in the Point Block Purchases view of the Partners screen. The partner manager changes the status of the point block to approved in order to make the points available. The Point Block view also lists all previous blocks of points that the partner has purchased, so the host company can also use it to view the partner's point purchasing history. Related Topics |
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