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Removing an Existing Version of the Email Marketing Daemons

If you have an existing version of the Email Sending Daemon, Bounce Handler Daemon, and Click Through Daemon, then you must remove them before proceeding with this install. The following procedures describe this task for a Windows and UNIX environment.

Removing Existing Email Marketing Daemons on a Windows Server

To remove existing Email Marketing daemons on a Windows server, perform the steps in the following procedure.

To remove existing Email Marketing daemons on a Windows Server

1. From the Start menu, choose Settings, Control Panel, Administrative Tools, and then Services.
2. Stop the services for Email Marketing daemons.
   1. Right-click the Email Sending Demon service and select Stop.
   2. Right-click the Bounce Handler Demon service and select Stop.
   3. Right-click the Click Through Demon service and select Stop.
3. Return to the Control Panel and select Add or Remove Programs.
4. To remove each daemon, perform the following steps (following the instructions in each dialog box):
   1. Select the Email Sending Daemon program and click Change/Remove.
   2. Select the Bounce Handler Daemon program and click Change/Remove.
   3. Select the Click Through Daemon program and click Change/Remove.
5. Locate the directory where the Email Marketing daemon programs were installed and remove the daemons.
   • The default installation location for Email Sending Daemon is C:\Program Files\esd.
   • The default installation location for Bounce Handler is C:\Program Files\bhd.
   • The default installation location is C:\Program Files\ctd.

     NOTE:  After the uninstall, some files that could cause problems for the new installation might remain. Deleting files in these directories makes sure that the new installation does not inherit outdated information.

Removing Existing Email Marketing Daemons on a UNIX Server

To remove existing Email Marketing daemons on a UNIX Server, perform the steps in the following procedure.

To remove existing Email Marketing daemons on a UNIX server

1. Log in as root.

   The Root user has the rights to install and remove applications.

2. To remove the Email Sending Daemon program, perform the following steps:
   1. Navigate to the directory where the Email Sending Daemon program was installed and, if it is running, then stop the Email Sending Daemon using the following command:

   ./tomcat-ctl.sh stop

   2. Navigate to the parent directory where the Email Sending Daemon program was installed and remove the Email Sending Daemon program directory using the following command:

   rm -rf esd

3. To remove the Bounce Handler Daemon program, perform the following steps:
   1. Navigate to the directory where the Bounce Handler Daemon program was installed and, if it is running, then stop the Bounce Handler Daemon using the following command:

   ./bin/bhd-ctl.sh stop

   2. Navigate to the parent directory where the Bounce Handler Daemon program was installed and remove the Bounce Handler Daemon program directory using the following command:

   rm -rf bhd

4. To remove the Click Through Daemon program, perform the following steps:
   1. Navigate to the directory where the Click Through Daemon program was installed and, if it is running, then stop the Click Through Daemon using the following command:

   ./tomcat-ctl.sh stop

   2. Navigate to the parent directory where the Click Through Daemon program was installed and remove the Click Through Daemon program directory using the following command:

   rm -rf ctd