4 Setting Up Application Services Interfaces for Siebel PRM

This chapter discusses how to set up Application Services Interfaces (ASIs), which allow integration of Siebel PRM with other CRM systems. It describes mandatory initial setup, and it documents workflows used by the ASIs. It includes the following topics:

• "About Application Services Interfaces and Siebel PRM"

• "About Setting Up ASIs for Siebel PRM"

• "Opportunity Transfer Workflows"

• "Shopping Cart Transfer Workflows"

• "Business Services Used by Siebel PRM ASIs"

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