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Siebel Pricing Administration Guide > Creating Product Offers > Tasks for Suppressing Product Offer Recommendations > Suppressing Product Offer Recommendations that Have Been Accepted or RejectedYou suppress recommendations so that the same recommendation is not shown to the same customer or for the same asset after it has already been accepted or rejected. For example, a customer has two mobile service subscriptions, one for himself and one for his wife. There is a product offer giving a 20% discount on any SMS to mobile service subscribers. This customer is presented with two offers, one for each of the mobile subscriptions. The customer is not interested in the SMS option for his wife, so he rejects the offer. The next time the customer calls, the offer for his wife is not displayed because it has already been rejected, but the offer for him is displayed. The customer accepts the offer for himself, and this offer will not be shown again because it has already been accepted. This procedure assumes you are using the default Product Offer Recommendation message type and default responses. If you have created other message types or responses, you can turn suppression on and off in the same way. To suppress recommendations that have been accepted or rejected
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