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Siebel Pricing Administration Guide > Creating Product Promotions > Process of Creating Product Promotions > Specifying Terms and Conditions of Product PromotionsThis task is a step in Process of Creating Product Promotions. Some promotions require customers to accept certain terms and conditions. In some industries, these are called commitments. If your promotion includes terms and conditions, then you must specify them. For example, if a customer accepts a promotion offering a free cell phone to sign up for a certain mobile plan, then the customer may have to keep that mobile service for at least a year. If the customer cancels the service before the year has ended, then there may be a penalty. When a customer disconnects an asset, the Siebel application checks to see whether the customer is breaking the terms and conditions of a promotion. If so, it displays a warning message telling the customer how much the penalty is. You can set up the product recommendation engine to recommend changes that will avoid the penalty, as described in the topic about recommendations in Siebel Order Management Guide. If there is a penalty, then the application calculates the amount. The Siebel application is integrated with the billing application, so the penalty is automatically applied. You may want to prorate the penalty. For example, if customers get a free satellite dish when they sign up for twelve months of service, then they may have to pay the full penalty if they cancel before one month has elapsed, but pay only one-half of the penalty if they cancel after six months. For more information on proration, and defining conditional charge plans for agreement line items, see Siebel Field Service Guide. A commitment may include recurring credit and cancellation charges. The cancellation charge and credits may need to be prorated for partial periods. The penalty may be a nonrecurring charge paid once, or it may be a recurring charge paid periodically during a specified time period. You can use the Commitments view to give customers ongoing benefits that they receive with a promotion, in addition to using it for penalties. For example, if the promotion gives the customer a credit every month for a year, which reduces the customer's monthly bill, then the Commitments view can record this credit. Entering the Customer's CommitmentIn the Charge Plan view of the Commitment applet, enter the charges for customers' ongoing commitment. Enter negative amounts if it is a credit. To do this, you must first create schedules and plans for any recurring, nonrecurring, and usage charges that the customer must pay. For more information, see the topic about contracts and agreements in Siebel Field Service Guide. After you have created the necessary recurring and nonrecurring charge plans, you can enter the amounts that customers are committed to pay. To enter the customer's commitment
Entering Penalties for Canceling the CommitmentIn the Charges and Credits view of the Commitment applet, enter the penalties that the customer must pay for canceling this commitment. You can also use this view to enter credits that the customer receives. Before you enter penalties, you may have to create a plan used to prorate the penalty charge, if the penalty depends on the amount of time that the customer used the service before canceling. Create the prorate plan as a nonrecurring charge plan, described in the topic about contracts and agreements in Siebel Field Service Guide. To enter the penalty that customers pay for canceling the commitment
Entering Terms Displayed to the CustomerIn the Terms view of the Commitment applet, enter the list of terms that will be displayed and included in the contract that the customer accepts. The user can select a term template instead of entering terms manually, if you first define term templates using the Administration - Contract screen, Term Templates view. For more information about defining term templates, see Siebel Life Sciences Guide. To enter terms displayed to the customer
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