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Siebel Public Sector Guide > Administering Benefits Cases > Process of Configuring Benefits for Cases > Setting Up Benefits for Service PlansAdministrators must associate benefits with service plans, and associate products with those benefits. Before you can associate products with benefits, you must set up the products on the Administration - Product screen. For more information, see Siebel Product Administration Guide. If you select the Inactive Flag field of a benefit in the Program Benefits Administration view of the Administration - Case screen, then users cannot select the benefit for a service plan. This task is a step in Process of Configuring Benefits for Cases. To set up benefits for a service plan
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