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Siebel Public Sector Guide > Administering Benefits Cases > Process of Configuring Applications > Configuring Citizen Access to Cases for ApplicationsIf the check box for the Web Access field is selected for a contact in the Contacts view of the Cases screen, then that contact can view details about the case on a self-service Web site. By default, this field is automatically selected for the primary contact of a case for an application that a citizen submits on a self-service Web site. If the user who submits this application is not the primary contact of the case, then this field is also automatically selected for that user. Administrators can configure this default behavior to automatically grant case access to all of the application contacts or to none of the application contacts. This task is a step in Process of Configuring Applications. To configure citizen access to cases for applications
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