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Process of Managing Applications

Using the self-service Web site, citizens can submit applications for benefits themselves. Also, agents at call centers, other agency offices, and field locations can use the self-service Web site to submit applications for citizens. For more information about submitting an application for benefits on a self-service Web site, see Siebel Self Service Administration Guide if you use Siebel Public Sector Self Service.

This process consists of tasks that users typically perform when managing applications. Your agency might follow a different process according to its business requirements.

To manage applications, users perform the following tasks:

1. Reviewing Submitted Applications
2. Finding Matching Contact Records
3. Uploading Applications
4. Viewing Cases for Applications
5. Verifying Application Information
6. Adding Attachments to Applications

This process is a step in Roadmap for Managing Benefits Cases.