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Siebel Public Sector Guide > Managing Benefits Cases > Updating Contact RecordsWhen agents upload an application, they distribute the data in the application to the appropriate data fields for contacts. After application upload, agents might want to change or add information for contacts. For more information about managing contact information, see Siebel Applications Administration Guide. You can update basic information about contacts, such as addresses and phone numbers, in contact records, and you can update related contact information about expenses, income, financial assets, and relationships using the views that are associated with the contact record. For example, the Relationship Hierarchy view provides a graphical hierarchy of the contact relationships. This task is a step in Roadmap for Managing Benefits Cases.
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