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Siebel Public Sector Guide > Managing All Cases > Process of Managing Case Approvals > Submitting Cases for ApprovalWhen you select an approval template for a case record, the Approvers view is populated with the list of approvers on the approval template. After this view is populated with the list of approvers, you can submit the case for approval. Approvals are routed according to the sequence number for each approver. For more information, see Process of Setting Up Approval Templates. After you submit a case for approval, the case is routed to the inbox of the first approver in the chain of approval. After that approver approves the case, the case is routed to the next approver in the chain, and so on. For more information, see Approving Cases in the Inbox. When you submit a case for approval, the Status field for the case automatically changes to a value of Submitted. When an approver rejects that case and does not approve it, the Status field for the case automatically changes to a value of Rejected. Although you can query for case records with Status field values of Submitted or Rejected, you cannot select a Status field value of Submitted or Rejected when you create or edit a case record. This task is a step in Process of Managing Case Approvals.
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