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Siebel Public Sector Guide > Managing All Cases > Viewing Cases by StatusYou use predefined queries to view all of the cases for a given status. To create a new query or modify the existing predefined query for your organization or division, see Siebel Applications Administration Guide. This task is a step in Roadmap for Managing Cases.
Viewing the Number of Cases by StatusIf Oracle Business Intelligence is integrated with Siebel Public Sector, then you can view a graph of the number of cases for each case status. This graph shows the number of all cases in Siebel Public Sector, not only the number of your cases. For more information about integrating Oracle Business Intelligence with Siebel Public Sector, see Process of Configuring Embedded Analytics. |
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