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Siebel Public Sector Guide > Managing Immigration Contacts > Documenting Immigration Contact CredentialsWhen a visitor enters the country, the immigration officer must verify the visitor's passport and visa credentials. Each credential record includes information such as the category, identification number, status, issuing country, date issued, and expiration date. Active credentials are listed in the More Info view for an immigration contact. You can create credentials only from the Credentials view for an immigration contact. This restriction ensures that credential records have a corresponding contact. After a user creates a credential record, all fields become read-only, except for the Status field. If the Status field is Expired, then the entire record becomes read-only. Only administrators can delete credential records using the Credentials Administration view. For more information, see Administering Credential Records. Siebel Public Sector includes a preconfigured workflow that finds all active credentials with an expiration date equal to the date before the current date, and sets the status for these credentials to Expired. This task is a step in Process of Managing Immigration Contacts.
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