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Siebel Public Sector Guide > Managing Investigative Cases > Process of Managing Lead Information > Generating New Serial Numbers for LeadsPerform the following procedure to generate a new serial number for a lead that is associated with a case. This procedure allows you to generate a new lead serial number directly from the Leads view of the Cases screen. Alternatively, you can note the lead name, navigate to the Leads screen, and regenerate the lead serial number. This task is a step in Process of Managing Lead Information. |
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