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About Using This Book

This book uses the following terms:

• A Siebel CRM object is an object that resides in the Siebel Repository. For example, a screen, view, applet, business component, menu, and control and each an example of a Siebel object. For more information, see Configuring Siebel Business Applications.
• The Mobile Web Client is a disconnected Siebel CRM client that is fully functional. It typically runs on a laptop computer that a professional in the field uses. For brevity, this book refers to the Mobile Web Client generically as the remote client.
• A user is a person who uses the remote client of a Siebel business application to access Siebel CRM data.
• The user interface is the interface that the user uses in the remote client.
• The server is the Siebel Server, unless noted otherwise.
• The Siebel database or server database is the enterprise database with which the local databases synchronize.
• The local database is a database that resides on the remote client. It contains Siebel application tables that store user data and a local transaction log that stores transactions that the user creates.
• An administrator is anyone who uses an administrative screen in the administrative client to configure Siebel CRM. The Administration - Server Configuration screen is an example of an administrative screen.
• Predefined Siebel CRM is the out-of-the-box version of Siebel Remote that Oracle provides you before you make any customization to Siebel Remote.
• A predefined object is an object that comes defined with Siebel CRM. The objects that Oracle's Siebel Tools displays in the Object List Editor when you use Siebel Tools to open a Siebel Repository for editing, but before you make any customizations, are predefined objects.
• The term focus indicates the currently active object in the remote client. To indicate the object that is in focus, Siebel CRM typically sets the border of this object to a solid blue line.

Depending on the software configuration that you purchase, your Siebel business application might not include all the features that this book describes.