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About Siebel Approval Manager

Siebel Approval Manager (SAM) provides users an approval process to manage approvals of development work. For example, developers can use SAM with an associated issue tracking system (such as Bugzilla, Jira) to fix issues (or bugs). When developers have bug fixes or customizations to deliver, they need to check the fixes or changes into their Software Configuration Management for source code systems (or SCM systems), so they would use SAM to create an approval request record, and that approval request record gathers approval manager, approval committee, QA approvals, or the whole approval process. When the request approval is complete, SAM can initiate the check-in process to check the bug fix into the SCM system.

Within Siebel applications, SAM is most useful when used along with Siebel Workspace. If users make workspace changes, they can make the workspace changes locally and then use SAM to submit an approval request. After the request is approved, workspace changes are delivered into the main Siebel system. In addition to Siebel Workspace, SAM can be used with other third-party tools such as ClearCase, SVN, github, and so on.

You can use SAM for Siebel CRM development, but SAM can also work independently with other applications. It integrates with several third-party issue tracking and software configuration systems (or Software Configuration Management of source code), including the email integration that provides both notifications and approvals across the development team.

SAM is a stand-alone application from Oracle Siebel. This application runs on Tomcat, and its user interface is consistent with Siebel's products and shares the same CSS implementation. This application can be displayed on desktops, tablets, or handheld devices.

You can configure almost all fields in the SAM system, including the fields that SAM populates from the defect tracking system. SAM stores the copy of issue tracking data and subsequent workflow activities in a database for future reporting. This application also supports multiple approval workflows and validates fields using regular expression matching when the data is populated from the associated issue tracking system.