Clearing Cached Responsibilities

A particular responsibility is cached when a user logs in who has that responsibility. Users have access only to those views that were defined for applicable responsibilities at the time they logged in, even though additional views might have been added by an administrator since that time.

If you add, remove, delete, or modify a responsibility in the Responsibilities view (Responsibilities List View) or even modify or rearrange the views for a responsibility or the responsibilities for a user, then you must clear the cache as shown in the following procedure in order to instruct the Siebel application to read updated values from the database. Clearing the cache makes these changes available to users who log in subsequently or who log out and log in again. The Siebel Server does not have to be restarted.

To clear cached responsibilities 

1. Navigate to the Administration - Application screen, then the Responsibilities view.

2. In the Responsibilities list, click the Clear Cache button.