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Siebel CRM Siebel Security Guide
Siebel Innovation Pack 2017, Rev. A
E24814-01
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About Default Accounts

The Siebel installation process and the seed data provided with Siebel Business Applications create several default accounts. These accounts are used to manage and maintain your Siebel implementation. You assign passwords to these accounts when they are created. However, to safeguard the security of your implementation, change the passwords for these accounts regularly or delete any accounts you do not require.

Database Accounts

The following database accounts are created during the Siebel installation process. If you are using an Oracle or Microsoft SQL Server database, then you create these accounts when you run the grantusr.sql script. If you are using a DB2 database, then the database administrator manually creates these accounts. You must ensure these accounts have been created in the RDBMS and you must assign passwords to these accounts before you can configure the Siebel database:

  • Siebel administrator database account (default user ID is SADMIN)

  • A database account for users who are authenticated externally (default user ID is LDAPUSER)

  • A database table owner (DBO) account

For information on creating and assigning passwords to the SADMIN, database table owner, and LDAPUSER accounts, see Siebel Installation Guide for the operating system you are using. For information on changing and managing the passwords for the SADMIN and database table owner accounts, see the following topics:

For additional information on the LDAPUSER account, see "About Creating a Database Login for Externally Authenticated Users".


Note:

A prerequisite to configuring and using DB2390 is that you must manually copy the db2jcc_license_cisuz.jar file (which is a DB2390-specific license jar file) from your DB2 client location to the following location: applicationcontainer/webapps/siebel/web-inf. You must also be licensed to use DB2390 and arrange a license for same. All other client drivers are licensed and packaged in the Siebel product.

Siebel User Accounts

The following Siebel application user account records are provided as seed data during the Siebel installation process. These user accounts are not installed with default passwords and their use is optional:

  • A seed system administrator user record (SADMIN)

  • A seed employee user record for customer users (PROXYE)

  • Seed guest accounts: GUESTCST (customer applications), GUESTCP (Siebel Partner Portal), GUESTERM (Siebel Financial Services ERM)

You can use a seed guest account as the Siebel user account for the anonymous user. To use a seed guest account, you must set the following parameters, either when configuring the Siebel Application Interface profile (recommended), or by editing the Siebel Application Interface profile manually:

  • Anonymous User Name. Set this parameter to the user ID of the anonymous user, for example, GUESTCST.

  • Anonymous User Password. Set this parameter to the password associated with the anonymous user.

    The anonymous user password is written to the Siebel Application Interface profile in encrypted form by default if you add or change this value using the Siebel Management Console.

For more information on defining the anonymous user when you configure the Siebel Application Interface profile, see "Configuring the Anonymous User", "Authentication Parameters in Siebel Application Interface Profile" and Siebel Installation Guide for the operating system you are using.