Internal Administration of Users

You can provide an employee, a customer, or a partner user with access to one or more Siebel Business Applications by performing the following tasks:

• Provide the user with a method to be authenticated and thus to connect to a database account.

• An internal administrator uses a Siebel employee application, such as Siebel Call Center, to add the user to the Siebel database.

Implement your authentication architecture before adding new users. As an ongoing task, you must arrange that each new user can be authenticated at login. The setup and administration that you must perform for each new user depends on the authentication architecture you implement:

• Database security adapter authentication. You must enter the user name for a valid database account in the user's user ID field. You must provide the user ID and the password to the database account to the new user.

• LDAP security adapter authentication. You can configure your application so that when you create or modify user records in the Siebel database, the security adapter propagates those changes to the user directory. Therefore, no separate administration of the user directory is required.

  
  

  Note: For a Siebel security adapter to propagate new or modified user data from the Siebel database to the user directory, the administrator who modifies the database records must log in through the same security adapter.

  
  

  If you implement an adapter-defined user name in your user authentication environment, then you cannot implement tools that allow users' Siebel user IDs stored in the directory to be managed from within Siebel Business Applications and you cannot propagate a user's Siebel user ID to the directory.

  
  

  Note: Make sure the application user has write privileges to the user directory. The application user is the only user who creates or modifies users in the directory.

  
  

• Web SSO authentication. You must maintain corresponding records in the external authentication system, the user directory, and the Siebel database for each user. If you want to implement a mechanism for synchronizing these records, then you must develop the utility independently, and implement it at the Web site level. Configuration guidelines are not provided in Siebel Business Applications documentation. You must provide authentication credentials to the new user.