Siebel Self Service Administration Guide > Administering Siebel Self Service > Process of Administering Service Requests >
Creating Solutions
Before you can associate solutions with service requests, you must create the solution records. This task is a step in Process of Administering Service Requests. To create a solution
- Navigate to the Administration - Solution screen, then the Solutions view.
- In the Solutions list, add a record, and complete the necessary fields.
Some fields are described in the following table.
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Name |
Type the name of the solution. The customer does not see this name. |
Description |
Type the description of the solution. This field has a text limit of 2 kilobytes. |
Status |
Select a value for the status of the solution. |
Type |
Select a value of Solution in this field. |
Publish Internal |
Select this check box to designate that people within your company can view the solution. |
Publish External |
Select this check box to designate that people who access the Siebel Self Service Web site can view the solution. |
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