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Siebel Self Service Administration Guide > Using Siebel Public Sector Self Service > Managing Applications on Siebel Public Sector Self Service > Viewing the Status of Submitted ApplicationsAn agent can accept or reject a submitted application in the Siebel Public Sector application. To accept the submitted application for further processing, the agent finds matching contact records for the application, and then uploads the application into the Siebel Public Sector application. After upload, the Status field for the application record changes from Submitted to Processed. Also after upload, a case record for the application is automatically created in the Siebel Public Sector application. The citizen who is the primary contact for the application can view this case record in the Siebel Public Sector Self Service Web site. For more information, see Viewing Cases. To reject the submitted application because it contains incomplete or incorrect data, the agent changes the Status field for the application record from Submitted to Rejected. Also, the agent selects a value in the Reason Rejected field for the application record, and might enter additional comments about the rejection in the Comments field for the application record. For more information about accepting or rejecting submitted applications, see Siebel Public Sector Guide. To view the status of a submitted application
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