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Cancelling Applications

Citizens might decide to not apply for benefits after starting an application, or they might want to discard an existing application, and create a new application. Citizens can cancel applications with a Status field value of Saved, Submitted, or Rejected. When they cancel an application, the Status field value changes to Cancelled.

To cancel an application

1. If a record for the application appears in the My Applications applet on the home page of the Siebel Public Sector Self Service Web site, then click the hyperlink in the Application Id field of the record.

   Records for the applications that are most recently created, submitted, and updated appear in the My Applications applet.

2. If a record for the application does not appear in the My Applications applet on the home page of the Siebel Public Sector Self Service Web site, then complete the following steps:
   1. Click the Side Menu icon, and select My Applications.
   2. (Optional) Query to find a specific application.
   3. In the My Applications applet, select the application that you want to cancel.
3. Click Cancel Application.

   The Status field value for the application record changes to Cancelled.