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Displaying Communications Parameter Data in Siebel SmartScript

If a SmartScript is invoked from Communications Server, then call data parameters are also available to be passed to SmartScript. You can access these parameters, which have the same names in SmartScript as in the communications configuration data, through either Siebel VB or Siebel eScript by using the GetParameter function against the SmartScript object. You can include parameters among the variables displayed in the customer dashboard by using the prefix CTI. For example, a variable using the GetParameter function might be defined as follows:

var s = GetParameter("CTI.ANI")

For more information about variables and programming for SmartScript, see Siebel SmartScript Administration Guide.