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About Communications Drivers and Profiles

This topic provides background information about communications drivers and profiles and the roles they play in supporting Siebel Communications Server functionality. Communications drivers interface with communications software such as CTI middleware or email servers.

For more information about configuring drivers and profiles for use with email, see Siebel Email Administration Guide.

This topic contains the following information:

• Communications Drivers Provided with Siebel Business Applications
• Communications Drivers and Third-Party Systems
• Communications Driver Settings
• Communications Driver Files and Database Records
• Communications Drivers and Channels
• Inbound and Outbound Drivers
• Interactive Drivers
• About Profiles for Communications Drivers
• Contexts of Use for Communications Profiles

For more information:

• If you are specifying communications configurations (such as for Siebel CTI or other session communications deployments), then see Configuring Siebel CTI and related chapters.
• For more information about configuring drivers and profiles for use with email, see Siebel Email Administration Guide.
• For information about configuring drivers and profiles for Siebel Chat, see Siebel Chat Guide.
• If you require integrating with communications systems that are not supported by drivers, then see Developing a Communications Driver.