Siebel Installation Guide for Microsoft Windows > Additional Postinstallation and Configuration Tasks >

Configuring Support for CalDAV or CardDAV Publishing

This topic provides information about configuring your Siebel CRM environment to support CalDAV or CardDAV publishing. CalDAV (Calendaring Extensions to WebDAV) is an internet standard designed to allow users to access and share calendar data on a remote server. CardDAV (vCard Extensions to WebDAV) is a client-server protocol designed to allow users to access and share address book or contact data on a server. These standards allow users to view external contact or calendar information in Siebel Business Applications.

To enable CalDAV or CardDAV for your Siebel CRM deployment, the following requirements apply:

• On the computer or operating system instance where you installed Siebel Application Interface, Transport Layer Security (TLS) must be configured. For more information, see Siebel Security Guide.
• On the Siebel Server, the EAI component group must be enabled. For more information, see Configuring the Siebel Server. See also Siebel System Administration Guide and additional documentation on Siebel Bookshelf for Siebel Enterprise Application Integration.
• In the Siebel CRM applications, valid email addresses must be associated with all Employees and Contacts. For each mobile user, the email address defined in Siebel CRM must match the user's email address on the mobile device. For more information, see Siebel Mobile Guide: Connected or Siebel Mobile Guide: Disconnected. See also Siebel Applications Administration Guide.
• Users of mobile devices must set up CalDAV or CardDAV publishing on their devices in order to be able to access calendar or contact data. For more information, see Siebel Mobile Guide: Connected or Siebel Mobile Guide: Disconnected.
• Additional steps must be performed to enable dynamic mapping for CardDAV. Siebel Innovation Pack 2017 supports dynamic mapping for CardDAV on mobile devices running supported versions of iOS. CardDAV dynamic mapping defines the mapping between Siebel objects and the CardDAV properties. The Siebel CardDAV Sync module synchronizes the defined entities (address book and contact data) accordingly between a user's mobile device and Siebel CRM applications. For information about enabling this feature for Siebel CRM version 17.0, see 2160593.1 (Article ID) on My Oracle Support.

Related Books

Siebel Security Guide

Siebel System Administration Guide

Siebel Mobile Guide: Connected

Siebel Mobile Guide: Disconnected

Siebel Applications Administration Guide

2160593.1 (Article ID) on My Oracle Support (about CardDAV dynamic mapping)