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Siebel Email Administration Guide > Configuring Communications Templates > Editing and Formatting Controls for Text in TemplatesFor email or fax templates, you can edit and format template text by using controls in an editing bar that appears when you click in the Text field in the Simple form or Advanced form. NOTE: HTML formatting does not apply to templates for channels other than email or fax, even if the HTML Template check box is selected. Any formatting is eliminated when you use such a template. You can use the editing controls, such as controls for clipboard operations, without applying HTML formatting. For an HTML email or fax template, formatting you apply in the Text field is preserved when you save the template. For a plain-text template, such formatting is eliminated when you save the template. NOTE: If you change the setting of the HTML Template check box, then the change is not apparent until you step off the record to display another template record and then reselect the record. If you clear this check box, then the HTML formatting controls are still available, and formatted text is not immediately converted to plain text. However, when you save the template, any formatting you applied is removed. Managing Line Breaks for HTML and Plain-Text TemplatesThe following behavior regarding line breaks applies to both plain-text and HTML templates: Managing Links and HTML Elements from Other SourcesFor email messages, you can directly enter URL or mailto links, and they are automatically converted to links if the template is saved as HTML. (This behavior might not apply to email sent using third-party email clients.) Examples of these links follow: You might select graphics or other tag-based elements that appear on Web pages, such as horizontal rules or tables, by dragging the mouse pointer. In some cases, you can copy and paste such elements into the template text. NOTE: You cannot add content other than text or HTML tag elements directly to the template text. For example, you cannot copy and paste graphics or other files into the template text. (For advanced templates, you can specify graphics by using template items.) Editing and Formatting OptionsThis topic lists the editing and formatting options for template text in the order in which they appear from left to right in the user interface. The following editing and formatting options are available:
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