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Siebel Email Administration Guide > Global Deployment of Siebel Email Response > Smart Character Set for Siebel Email ResponseSiebel Email Response uses the Smart Character Set feature to support global installations by receiving, displaying, and replying to all email messages with no character corruption. This feature works with both double-byte and single-byte character sets (with and without HTML) and applies to the email message body, MIME attachments, and the Subject line of the email. The Smart Character Set feature saves the incoming character set so that it can be used later when replying to the email sender. For example, if a customer sends an email in Japanese (for example, using the ISO-2022-JP character set), then this information is saved and used when replying to the email. By implementing Smart Character Set, all incoming messages from Microsoft Outlook and outgoing messages sent to Web-based email clients (such as Yahoo! and Hotmail) appear properly. For information about supported email clients, see Siebel System Requirements and Supported Platforms on Oracle Technology Network. Although you can set the character set on a driver, if you specify no character set, then the Smart Character Set feature replies in the character set of the incoming email. For example, if you specify no character set, then an email received in the UTF-8 character set is replied to in the UTF-8 character set. When an email activity is received, Smart Character Set stores the character set in the activity table and contact record so that it can use the character set in F9 Send Email. Smart Character Set and F9 Send EmailFor F9 Send Email, Smart Character Set completes the following tasks:
NOTE: F9 Send Email is sent in the UTF-8 character set unless you specify a character set when setting the profile. Smart Character Set and Siebel Email ResponseFor Siebel Email Response, Smart Character Set completes the following tasks:
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