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Siebel Email Administration Guide > Using Communications Operations > Process of Managing Email Messages for Siebel Email Response > Saving Messages as TemplatesAn agent might decide that the content of a message is likely to apply to replies for future incoming messages. The agent can save the message as a simple template, so that the agent or other agents can use that simple template to expedite text entry in future outgoing messages. After you save a message as a template, the Status field of the template is Draft. You must change this field to Active, so that when agents create outgoing messages, this template is available for selection in the Body field of the outgoing message form. Also, templates are available for selection in the Body field of the outgoing message form only after you associate them with a category and include that category in a catalog. For more information about associating a template with a category and about including a category in a catalog, see Setting Up a Catalog for Siebel Email Response. When you save a message as a template, the Thread ID reference from the message is not included in the template. To save a message as a template, you select an initial message, and then navigate to the outgoing message form. When you save a message as a template, you also create a draft of that message. You can delete this draft message, or you can use this draft message to respond to the initial message that you select. This task is a step in Process of Managing Email Messages for Siebel Email Response. To save a message as a template
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