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Siebel Email Administration Guide > Configuring Communications Drivers and Profiles for Email > How Communications Drivers Process Email Messages > Attachments Created When Inbound Email Is ReceivedThe Internet SMTP/POP3 Server driver or Internet SMTP/IMAP Server driver creates several different files as a result of processing inbound and outbound email messages. Some of these files are temporary, and some can be permanent depending on the profile parameters. All numbers in the file names are in Hexadecimal format. Siebel Email Response generates internal attachments when it receives plain text or HTML email. These internally generated attachments appear in addition to any external attachments that the email sender associates with the email. No internally generated attachment is sent with a Reply, Reply to All, or Forward message. SMTP_A_B_C_D_E_F.tmpWhen the driver is used to send a message, it creates one file with the naming convention SMTP_A_B_C_D_E_F.tmp where:
This file is the encoded MIME message that is sent to the SMTP server for delivery. This file is created under the POP3_A_B_C_D_E_F.tmpWhen the driver is used to retrieve a message from a POP3 server, it creates a file to store the incoming message with the naming convention POP3_A_B_C_D_E_F.tmp where:
This file is the MIME message that is retrieved from the POP3 server. This file stores the incoming message and is always created in the After a MIME message is downloaded to the ATT_A_B_C_D_E_F_G.datWhen the driver is used to retrieve a message, it creates a file to store attachments that are parsed from the incoming message with the naming convention ATT_A_B_C_D_E_F_G.dat where:
When the message is parsed, all non-inline message parts and textual parts of the message are used to create the attachment files in the Another special instance of this type of file is created when an embedded message is found in the message that is parsed. Embedded messages cause the creation of one of the following two types of files:
OriginalMessageText_A_B_C_D_E_F_G.txtWhen the driver is used to retrieve a message, it creates a file to store the header and textual data from the incoming message with the naming convention OriginalMessageText_A_B_C_D_E_F.txt where:
The OriginalMessageText file contains the MIME format of the message that the Internet SMTP/POP3 Server driver or Internet SMTP/IMAP Server driver receives. The original message header and all text/plain message parts that are not inside an embedded message part and not marked as inline are written to a file in the UTF-8 character set. The Siebel Email Response workflows delete the ATT and OriginalMessageText files. If ATT or OriginalMessageText files exist in the Current_A_B.ids and Previous_A_B.idsTo avoid retrieving duplicate messages when a POP3 or IMAP session is abnormally terminated, the unique message-ids associated with each processed message are stored (to keep track of previously retrieved messages) in two files with the naming conventions Current_A_B.ids and Previous_A_B.ids where: The Current index file stores all the message IDs that are passed to the Communications Inbound Receiver for workflow processing in the current POP3 or IMAP session. If the session terminates abnormally, then the quit command is not executed and the delete commands for the current session are not executed. To avoid re-retrieving the messages from the previous session, the driver checks for a Current index file on startup, and if this file exists, then it is appended to the Previous index file. Before a message is retrieved from the POP3 or IMAP server, the Previous index file is checked to see whether that message is already processed. You can delete these files, but if a POP3 or IMAP session terminates abnormally and you delete these files, then messages with a POP3 Batch Size less 1 might be duplicated. These files never are large because they are erased each time a POP3 or IMAP session terminates normally. In addition, they are never larger than a certain number of bytes (POP3 Batch Size multiplied by 128). POP3SMTP_A_B_C_D_E.log or IMAPSMTP_A_B_C_D_E.logEach service instance can also create a log file if you set the LogDebug profile parameter to True. The error logging level determines the amount of tracing data in this log file. This log file is always created in the same directory as all the other Siebel log files. The naming convention of this file is POP3SMTP_A_B_C_D_E.log or IMAPSMTP_A_B_C_D_E.log where:
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